Help & support
Something not right in the kitchen? Run through the checks below first — they cover almost every “orders aren't showing” case — then email us if you're still stuck.
Email support
Write to support@sunnyside-kds.com. The button below opens a pre-filled email with your account and venue names so we can look straight into it. Sunnyside is run by a small team, so please include what you saw on the screen and roughly when.
Email support@sunnyside-kds.comORDERS NOT SHOWING? CHECK THESE FIRST
Is the tablet showing “Connected”?
Look at the top of the kitchen screen. “Reconnecting” means the tablet has lost its link to Sunnyside — usually Wi‑Fi. Orders placed while it is reconnecting appear once it reconnects.
Open Devices →Is Square connected?
The Overview page shows whether your Square account is linked. If Square has disconnected, orders stop arriving until you reconnect it.
Open Overview →Is the location active?
Only active locations receive orders. A location you removed to stop billing will not send anything to its screens.
Open Locations →Do the screen's categories match Square?
Each screen shows only the Square categories you have routed to it. A category renamed or deleted in Square is flagged on the Displays page — remove it and re-route.
Open Displays →Is the subscription active?
Screens stop receiving orders when a subscription lapses. Billing shows the current status and lets you update a card.
Open Billing →
MORE ANSWERS
Pricing, hardware, pairing, cancelling and internet requirements are covered in the FAQ on the Sunnyside site.